Contact
We're Here to Help
Whether you have a question about a transfer, need help with your account, or just want to say hello — our team is ready to assist you. Choose the channel that works best for you.
Reach Us Through
Live Chat
The fastest way to get help. Chat directly with our team from the app or website. Available during business hours with typical response time under 5 minutes.
Available in-app and on web
Open ChatFor detailed inquiries, account issues, or anything that needs a paper trail. We respond to all emails within 24 hours, usually much sooner.
support@easykingspay.com
Send EmailPrefer messaging? Reach us on WhatsApp for quick questions, transfer status updates, or general support. Great for when you're on the go.
+237 6XX XXX XXX
Message UsBefore You Reach Out
Common Questions & Quick Fixes
Many issues can be resolved without contacting support. Here are the most common reasons people reach out and how to resolve them.
Transfer Status
Want to know where your transfer is? Check your transaction history first — you can see real-time status there. If you need more info, reach out via chat.
Payment Proof Rejected
If your proof was rejected, check the reason in your notifications. Common issues: blurry image, amount mismatch, or incomplete bank details visible. Re-upload a clearer screenshot.
Wrong Recipient Details
If you entered the wrong phone number or name, contact us immediately before the transfer is processed. Once Mobile Money funds are dispatched, they cannot be reversed.
Account Issues
Locked out of your account, need to change your email, or want to delete your account? Email us at support@easykingspay.com with your registered email address.
Rate Questions
Our rates are set by our team and include our margin. There are no additional fees. If you have questions about a specific rate, check the rate at the time of your transfer in your history.
Partnership & Business
Interested in partnering with Easy Kings Pay, becoming an agent, or integrating our service? Email us at support@easykingspay.com with the subject line 'Partnership Inquiry'.
Expected Response Times
Can't find what you need? Check our full FAQ or create an account to access live chat support.